I purchased the Xbox 360 Elite from Gamesboutike for $230.00 in August, 2009. It was listed on Amazon as USED - LIKE NEW. By December 2009 the unit displayed an E74 error message. Per Microsoft instruction, I sent the unit in for repair. Microsoft returned the unit a few weeks later stating that the Xbox has been modified or tamperred with; therefore, the warranty has been voided. MS dispute resolution center advice that I should take my dispute with the retailer that sold me the unit if I did not tamper with it. Following MS's advice I contacted Gamesboutike through Amazon. Gamesboutike responded and instructed me to send in the unit to them and that they would try to repair the unit themselves. About a couple weeks later after I shipped the unit to Gamesboutike, they responded that the unit was damage beyond repair due to some Xclamp reason and there is nothing else they can do for me. I responded to Gamesboutike to let them know that I'm the sole owner of the Xbox and I'm certain that the unit was never tampered with in anyway and that I would expect a full refund or a replacement. Gamesboutike never responds back to me nor did they ever return the Xbox.
The good thing for me is that I kept the receipt and document all my communications regarding my dispute with MS and Gamesboutike and took the dispute to the Credit Card Company that I used to purchase. After three months of ongoing dispute with a follow up phone call every two weeks or so with the credit card company, they finally agree to issue a full refund to my credit card as they take their dispute with the merchant's bank. Hooray!
Although Gamesboutike has 96% positive rating when I purchase the Xbox, but from my experience with this company I would never buy anything from them again. The term caveat emptor apply here with this vendor.
Get more detail about Xbox 360 Elite 120 GB Console System.
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